Privacy Policy

At Tap2Serve, we are deeply committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website or use our platform services.

1. Information We Collect

We may collect the following categories of personal data:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Email address, phone number, and billing address.
• Financial Data: Payment information processed securely via our gateway partners. We do not store card details.
• Transaction Data: Records of orders, payments, and services purchased through the platform.
• Technical Data: IP address, browser type, device identifiers, and session information.
• Usage Data: Information about how you use our platform, including pages visited and features used.

2. How We Use Your Data

• To register and manage your merchant or user account.
• To process orders and deliver services.
• To send transactional communications (order confirmations, invoices).
• To improve our platform via aggregated analytics and usage patterns.
• To comply with legal and regulatory obligations.

3. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (payment gateways, cloud infrastructure) solely to operate our service. All partners are bound by strict data processing agreements.

4. Data Security

We use industry-standard encryption (TLS/SSL), access controls, and regular security audits to protect your data. In the event of a breach, we will notify affected users within 72 hours as required by applicable regulations.

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined here, or as required by law. Upon account deletion, personal data is purged within 30 days.

6. Your Rights

Depending on your jurisdiction, you may have the right to: access, rectify, or erase your data; restrict or object to processing; and data portability. To exercise any rights, contact us at help@tap2serve.com.

7. Cookies

We use essential cookies to operate our services and analytics cookies (with your consent) to understand usage. You can manage cookie preferences in your browser settings.

8. Contact Us

For any privacy-related queries, contact our Data Protection team at help@tap2serve.com.